XABPs：面向可解释的自主业务流程

抖音快讯 2025年08月12日 22:20 1 admin

中文标题

XABPs：面向可解释的自主业务流程

英文标题

XABPs：面向可解释的自主业务流程

XABPs: Towards eXplainable Autonomous Business Processes

中文摘要

自主业务流程（ABPs），即利用人工智能/机器学习进行自我执行的工作流，有可能提高运营效率，减少错误，降低成本，提高响应速度，并使人类员工从事更具战略性和创造性的任务。然而，ABPs可能会引发一些特定的问题，包括利益相关者的信任度下降、调试困难、责任受限、偏见风险以及合规性问题。我们认为需要可解释的ABPs（XABPs）来解决这些问题，通过使系统能够阐述其理由。本文概述了XABPs的系统方法，描述了其形式，构建了可解释性，并确定了通往XABPs的关键业务流程管理（BPM）研究挑战。

英文摘要

Autonomous business processes (ABPs), i.e., self-executing workflows leveraging AI/ML, have the potential to improve operational efficiency, reduce errors, lower costs, improve response times, and free human workers for more strategic and creative work. However, ABPs may raise specific concerns including decreased stakeholder trust, difficulties in debugging, hindered accountability, risk of bias, and issues with regulatory compliance. We argue for eXplainable ABPs (XABPs) to address these concerns by enabling systems to articulate their rationale. The paper outlines a systematic approach to XABPs, characterizing their forms, structuring explainability, and identifying key BPM research challenges towards XABPs.